At Marleylilly, your satisfaction is our number one concern. If for any reason you are not satisfied with your order, please Contact Us and we will do our best to reach a solution!
Personalized Items Return Policy
All customized products are final sale due to the personalized nature of monogrammed gifts.
If your order is flawed because of a mistake on our part, we'll replace it as quickly as possible at no additional cost to you.
If you're unhappy with your order because of a mistake on your part, we’ll help you fix it and share the cost of replacing it.
Non-Personalized Items Return Policy
If our returns department receives the merchandise within 14 days of delivery, an online gift card code or refund can be issued to the original form of payment.
If our returns department receives the merchandise within 15-30 days of delivery, an online gift code will be sent to the email address provided on your original order.
Customized products from Marleylilly are final sale due to the personalized nature of monogrammed gifts. If you receive your order and are unhappy for any reason, please Contact Us so we can help you! If you purchase something that is not personalized, you can Start Your Return now! You can read our full Return Policy here.